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At HSIL, we have for long extended our service mindset from the direct customer to the indirect customer. From the person who pays the bill for the product to the world that finally foots the bill.
This attitude has sought to reconcile economic realities with a respect for deep ecological considerations.
Over the years, we have been painfully aware of the reality that potable water is also used in flushing water closets and that bathroom applications account for a third of the water consumed in Indian households.
We responded to this reality through the following initiatives:
- We were instrumental in helping the Bureau of Indian Standards (BIS) for reduction in water consumption per flushing over the years.
- We commissioned an R&D centre (recognised by the Department of Science & Technology, Ministry of Science, Govt. of India for more than 30 years), the first such instance in our industry
- We rationalised the consumption of water per flush in our products from 15 litres in 1962 to 10 litres in 1984 and 6/3 litres in 2004 (a potential saving of 35,000 litres per annum across a family of four)
- We launched European Water Closet (EWC) which consumes only 3.5 litres of water per flush.
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