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HSIL guarantees to the purchaser that the products are warranted against any defect in manufacturing or faulty workmanship for the period mentioned below beginning from the date of purchase.

Warranty includes repairing of defective product/part/s and does not apply to damage resulting from abnormal use, misuse, abuse, neglect or accident.

Select a Product for Warranty Guidelines:

   
 

Product

Warranty Period

Parts Not covered

Sanitaryware

1 Year

Accessories, Consumables, Seat Covers, Seat Cover Hinges, Fixing Accessories, any broken part

 

Terms and Conditions:

  • This warranty is confined to first purchaser of the product only.
  • Repair or replacement will be carried out by company’s service centre (refer ‘service centre
    location’) or it’s authorized service associates.
  • For all units installed beyond the municipal limits of the jurisdiction of the company service
  • Centre/authorized service associate, the expenses incurred with regards to deputing the service personnel towards to & fro travel, conveyance and other incidental etc. will be borne by customer.
  • In the event of repair/replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unrepaired period of warranty. Moreover, the time taken for repair / replacement and in transit, whether under the warranty or otherwise shall not be excluded from the warranty period.
  • The company and its authorized service centre reserves the right to retain any part/s or Component/s replaced at its discretion in the event of a defect noticed in the product during the warranty period.
  • The warranty does not cover demonstration/installation of the product purchased.
  • The warranty does not cover any accessories external to the product.
  • Any part/s of product replaced by the company at its discretion shall be with functionally operative part.
  • In case of any dispute, this warranty is subject to jurisdiction of Delhi Courts only.

This warranty is not applicable in following cases:

  • Proof of purchase is not shown to company authorized service personnel at the time of repair.
  • Installation/repair work is carried out by person/agency other than the authorized company personnel or the product is not installed/used according to the instruction given in instruction/installation manual.
  • Site conditions, where the product is installed, doesnot confirm to the recommended operating conditions of the product.
  • Defect caused by improper use as determined by the company authorized service personnel.
  • Defect is caused due to cause beyond control like lightning, acts of god, abnormal water supply / Pressure or while in transit from dealer’s outlet to purchaser’s residence.
 
 
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