Hindware Warranty Service
HSIL guarantees to the purchaser that the products are warranted against any defect in manufacturing or faulty workmanship for the period mentioned below beginning from the date of purchase.
Warranty includes repairing of defective product/part/s and does not apply to damage resulting from abnormal use, misuse, abuse, neglect or accident.
Select a Product for Warranty Guidelines:
Congratulations !! You are the proud owner of the Hindware product.
Hindware products are designed as per international standards to provide trouble free service to its customers.
All the Hindware products, sold in India, are warranted against any defect in manufacturing or faulty workmanship for the period mentioned below beginning from the date of purchase.
Warranty includes repairing of defective product/part/s and does not apply to damage resulting from normal wear & tear, abnormal use, misuse, improper use, abuse, neglect or accident.
||Rain Spa, Cascade ,Rain Showers, Ultra-Thin Showers & Body
Shower - 5 Year
Rest all Over Head Showers, LED Showers,
Faucet - 1 Year
|Sensor faucets and other commercial products
|Sensors, Electronic Circuits and Electrical assemble
|Battery for sensor faucets
*For surface color issues (Black, White, Gold etc. ) and surface galvanic issues (Chrome Plating, Nickel Plating , Gold Plating etc.) the warranty term shall in any case be restricted to 1 year.
Terms and Conditions:
Congratulations!!! You are the proud owner of Hindware product. Hindware products are designed as per standard to provide trouble free service to it's customers.
|Vitreous China / Concealed Cistern (In Wall Tank)
|Internal Fittings ./ PVC Cistern
|Seat Cover / Flush Plate
|Electrical/ Electronic Components"
*Internal fittings comprise of spares/accessories of sanitaryware such as beta valve, inlet valve assembly etc.
**Electrical/Electronic components such as sensors/motor/pump solenoid valve/heater/circuit boards/ blower controllers.
#Parts not covered under warranty are hoses, washers, angle valves, jets, hinges etc.
Terms and Conditions:
- This warranty is confined to first purchaser of the product only.
- Warranty period is valid from date of purchase of the product. Benefits of warranty can only be availed subject to verification of
invoice and warranty card by company. Customers are therefore required to keep the original invoice and warranty card of product
safely. The company shall make its best endeavour to provide onsite warranty services but due to unavoidable/exceptional
circumstances the product may be required for offsite inspection at Company's service centre/Service Centre of company's
authorized service associate.
- For all units installed beyond the municipal limits of the jurisdiction of the company's service centre/Service Centre of company's
authorized service associate, the expenses incurred with regards to deputing the service personnel towards to & fro travel,
conveyance and other incidental expenses etc. will be borne by customer.
- In the event of repair/replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for
unexpired period of warranty. Moreover, the time taken for repair/replacement in transit, whether under the warranty or
otherwise shall not be excluded from the warranty period.
- The company and its authorized service centre/authorized service associate reserves the right to retain any part/s or component/s
replaced at its discretion in the event of a defect noticed in the product during the warranty period.
- Replacement of parts would be purely at the discretion of HSIL Limited alone. In case the replacement of the entire unit is being
made, (subject to the sole discretion of HSIL Limited), the same model shall be replaced and in the event such model has been
discontinued, it shall be replaced with the model of price equivalent at the time of purchase.
- The company will make every effort to carry out repairs at the earliest within a reasonable period of time. However it is expressly
clear that the company is under no obligation to do so in a specified period of time.
- This warranty shall not cover any consequential or resulting liability, damage or loss to property or life arising directly or indirectly
out of any defect in the product. The company's obligation under this warranty shall be limited to repair or providing replacement
of defective parts/product only under the warranty period.
- The warranty does not cover any accessories external to the product. After completion of warranty period, in case of any defect,
standard part charges will be charged from customer as per prevailing rates of the company.
10. In case of any dispute, this warranty is subject to jurisdiction of Bahadurgarh Courts only.
This warranty is not applicable in the following cases:
- Proof of purchase i.e. invoice in original and/or warranty card is not shown to company's authorized service personnel at the time
of repair/making claim. In such cases, service will still be rendered however it will be on chargeable basis as per the standard rates
of labours and/or parts (as the case may be), prevailing at that point of time.
- The product is not installed/ used according to the instruction given in instruction/installation manual.
- Site conditions, where the product is installed, does not confirm to the recommended operating conditions of product as
specified in the instruction manual of the product (supplied along with the product).
- Defect(s) caused by improper use & negligent handling, as determined by the company.
- Defect is caused due to the cause beyond reasonable control like lightning, acts of god, abnormal water supply/pressure or while
in transit from dealer's outlet to purchaser's residence.
- This warranty will automatically terminate on the expiry of the warranty period, even if the product may not be in use for any
time during the warranty period for any reason.