Unparallel Customer Service

Faucets

Congratulations !! You are the proud owner of the Hindware product.

Hindware products are designed as per international standards to provide trouble free service to its customers.

All the Hindware products, sold in India, are warranted against any defect in manufacturing or faulty workmanship for the period mentioned below beginning from the date of purchase.

Warranty includes repairing of defective product/part/s and does not apply to damage resulting from normal wear & tear, abnormal use, misuse, improper use, abuse, neglect or accident.

Product	Residential Warranty Period
Hindware Faucets	12 Year
Hindware Showers	Rain Spa, Cascade ,Rain Showers, Ultra-Thin Showers & Body Shower - 5 Year Rest all Over Head Showers, LED Showers, Faucet - 1 Year
Sensor faucets and other commercial products	1 Year
Sensors, Electronic Circuits and Electrical assemble	1 Year
Battery for sensor faucets	Nil

*For surface color issues (Black, White, Gold etc. ) and surface galvanic issues (Chrome Plating, Nickel Plating , Gold Plating etc.) the warranty term shall in any case be restricted to 1 year.

Terms and Conditions:

• This warranty is confined to first purchaser of the product only.
• Warranty period is validated from date of purchase of the unit and can only be availed if the valid proof of purchase and warranty card is shown to Authorized Service Personnel at the time of repairs. Customers are therefore required to keep original invoice and warranty card safely. Repair or replacement will be carried out by company's service centre or it's authorized service associates.
• For all units installed beyond the municipal limits of the jurisdiction of the company service centre/authorized service associate, the expenses incurred with regards to deputing the service personnel towards to & fro travel, conveyance and other incidentals will be borne by customer.
• In the event of repair/replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the un-repaired period of warranty. Moreover, the time taken for repair/ replacement and in transit, whether under the warranty or otherwise shall not be excluded from the warranty period.
• The company and its authorized service centre reserves the right to retain any part/s or component/s replaced at its discretion in the event of a defect noticed in the product during the warranty period.
• Company may at its discretion replace the faulty part (s) with functionally new operative part(s).
• In case of any damage to the product / customer abuse/ repairs by un-authorized personnel/ misuse detected/ by the Authorized Service Center personnel, the warranty conditions are not applicable and repairs will be done subject to availability of parts and on a chargeable basis only.
• Replacement of parts would be purely at the discretion of Hindware alone. In case the replacement of the entire unit is being made, (subject to the sole discretion of Hindware), the same model shall be replaced and in the event such model has been discontinued, it shall be replaced with the model of price equivalent at the time of purchase.
• If any colored internal or external components are replaced, there will be no commitment to ensure that the shades match with the original or other components. The replaced shades, patterns, tints may vary from the customer's unit due to continuous usage of the unit. Any matching components changed at customer's request will be on chargeable basis except the component which actually needed.
• Damage of any product or parts thereof due to any of the following causes will not be covered under this warranty.
  • User's or it's agent's misuse, negligence, accident or faulty installation
  • Improper maintenance of the product by not abiding by the HSIL's printed Instructions Manual/Customer Guidelines.
  • Dirt, lime-scale or aggressive cleaning chemicals.
  • Unauthorized alterations to the products.
  • Normal wear & tear.
• While the company will make every effort to carry out repairs at the earliest, it however is made expressly clear that the company is under no obligation to do so in a specified period of time.
• This warranty shall not cover any consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any defect in the Hindware Products. The company's obligation under this warranty shall be limited to repair or providing replacement of defective parts only under the warranty period.
• The warranty does not cover demonstration/installation of the product purchased.
• The warranty doesn't cover components like Washer, Rubbers, Springs and other Plastic Items.
• The warranty does not cover any accessories external to the product. After completion on one year, in case/s other than manufacturing defects are found in Hindware Products, standard labour and parts charges will be collected from customers, as per prevailing rates of the company.
• In case of any dispute, this warranty is subject to jurisdiction of Gurgaon Courts only.

This warranty is not applicable in following cases:

• Proof of purchase, invoice in Original and/or Warranty Card is not shown to company authorized service personnel at the time of repair. In such cases service will still be rendered however it will be on chargeable basis as per the standard rates of labor and/or parts (as the case may be), prevailing at that point of time.
• Repair work is carried out by person/agency other than the authorized company personnel or the product is not installed/used according to the instructions given in instruction/installation manual.
• Site conditions, where the product is installed, does not confirm to the recommended operating conditions of Hindware Products.
• Defect caused by improper use, as determined by the company authorized service personnel.
• Defect is caused due to cause beyond control like lightning, acts of God, abnormal water supply/pressure or while in transit from dealer's outlet to purchaser's residence.
• Damage to the product or any part/s due to transportation or shifting is not covered by warranty.
• This warranty will automatically terminate on the expiry of the warranty period even if the product may not be in use for any time during the warranty period for any reason.
  
  For Hindware products sold in India, only this warranty document is applicable and any reference to any other warranty document will not be considered. This is Hindware's exclusive written warranty.

Customer Guidelines

• To ensure uninterrupted pressure of water, it is advisable to keep the pipelines straight with minimum number of bends, which will support smooth flow of water.
• All the supply lines must have vent pipes. These vent pipes help in removing air-locking in the water supply to give a smooth flow of water from the fittings.
• Use 25 mm pipeline rather than 20 mm which will help in overcoming scaling inside the pipelines and will allow sufficient space for the water to flow.
• Prior to plastering or fixing tiles, test the working of all the installed concealed fittings on a high pressure to check for leakage insert, if any.
• Clean the aerators provided in the items at regular intervals for a perfect foam flow of water from the fittings.
• Place the outlet point in the overhead tank at least 25 cm above the ground level of the tank. This prevents the flow of foreign particles, sand etc., along with water supply into the fittings and thereby prevents the possible damage to the working parts. Clean the tank thoroughly before the supply starts. It is suggested that the overhead tank must be cleaned at regular intervals to avoid inflow of foreign particles.
• Clean the fittings regularly with normal soap or chalk powder to remove scaling or stains. Do not use strong detergents as this may cause damage to the chromium finish used on all HSIL products.
• Do not use harsh cleaning agents containing abrasives and acid. Instead, use a soft sponge or wet cloth with soapy water or diluted vinegar to protect the colour coated finish.
• To protect the fine finish of fittings from dirt, stains and other damages during construction, cover them with cloth or polypack after their installation, till they come into actual use.
• It is suggested that centre to centre distance from Hot & Cold inlet for all types of wall mounted mixtures should be maintained at 150+/-10 mm where any of our wall mixers from different ranges can be easily installed without any problem.
• Buy HSIL products from company's Authorised Dealers only to ensure genuine quality material.
• Insist on genuine spares from company's Local Service Centre or its Authorised Stockist in case of any repair or replacement.
• Please strictly follow the instructions manual provided for individual items in their packing boxes for their correct installation & maintenance.
• Look for Hindware logo on all HSIL products.
• For any type of technical or service assistance, please contact the nearest HSIL branch Office, Area Representative or Dealer.
• In all Showers & Health Faucets, a sieve is provided to prevent dirt and foreign particles. The presence of this sieve must be ensured during installation.
• In case of conflict of opinion, the final decision should be vested with HSIL.

Sanitaryware

Congratulations!!! You are the proud owner of Hindware product. Hindware products are designed as per international standard to provide trouble free service to it's customers.

Product	Warranty* Period Residential	Warranty' Period Commercial
Vitreous China / Concealed Cistern (In Wall Tank)	10 Years	5 Years
Internal Fittings ./ PVC Cistern	2 Years	1 Year
Seat Cover / Flush Plate	1 Year	6 Months
Electrical/ Electronic Components"	1 Year	6 Months

*Internal fittings comprise of spares/accessories of sanitaryware such as beta valve, inlet valve assembly etc.
**Electrical/Electronic components such as sensors/motor/pump solenoid valve/heater/circuit boards/ blower controllers.
#Parts not covered under warranty are hoses, washers, angle valves, jets, hinges etc.

Terms and Conditions:

• This warranty is confined to first purchaser of the product only.
• Warranty period is valid from date of purchase of the product. Benefits of warranty can only be availed subject to verification of invoice and warranty card by company. Customers are therefore required to keep the original invoice and warranty card of product safely. The company shall make its best endeavour to provide onsite warranty services but due to unavoidable/exceptional circumstances the product may be required for offsite inspection at Company's service centre/Service Centre of company's authorized service associate.
• For all units installed beyond the municipal limits of the jurisdiction of the company's service centre/Service Centre of company's authorized service associate, the expenses incurred with regards to deputing the service personnel towards to & fro travel, conveyance and other incidental expenses etc. will be borne by customer.
• In the event of repair/replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for unexpired period of warranty. Moreover, the time taken for repair/replacement in transit, whether under the warranty or otherwise shall not be excluded from the warranty period.
• The company and its authorized service centre/authorized service associate reserves the right to retain any part/s or component/s replaced at its discretion in the event of a defect noticed in the product during the warranty period.
• Replacement of parts would be purely at the discretion of Brilloca Ltd. alone. In case the replacement of the entire unit is being made, (subject to the sole discretion of Brilloca Ltd.), the same model shall be replaced and in the event such model has been discontinued, it shall be replaced with the model of price equivalent at the time of purchase.
• The company will make every effort to carry out repairs at the earliest within a reasonable period of time. However it is expressly clear that the company is under no obligation to do so in a specified period of time.
• This warranty shall not cover any consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any defect in the product. The company's obligation under this warranty shall be limited to repair or providing replacement of defective parts/product only under the warranty period.
• The warranty does not cover any accessories external to the product. After completion of warranty period, in case of any defect, standard part charges will be charged from customer as per prevailing rates of the company. 10. In case of any dispute, this warranty is subject to Gurugram courts only.

This warranty is not applicable in the following cases:

• Proof of purchase i.e. invoice in original and/or warranty card is not shown to company's authorized service personnel at the time of repair/making claim. In such cases, service will still be rendered however it will be on chargeable basis as per the standard rates of labours and/or parts (as the case may be), prevailing at that point of time.
• The product is not installed/ used according to the instruction given in instruction/installation manual.
• Site conditions, where the product is installed, does not confirm to the recommended operating conditions of product as specified in the instruction manual of the product (supplied along with the product).
• Defect(s) caused by improper use & negligent handling, as determined by the company.
• Defect is caused due to the cause beyond reasonable control like lightning, acts of god, abnormal water supply/pressure or while in transit from dealer's outlet to purchaser's residence.
• This warranty will automatically terminate on the expiry of the warranty period, even if the product may not be in use for any time during the warranty period for any reason.